Cancellations happen when a purchase is made but the order has not yet been approved for some reason. In this case, considering that the transaction was not processed and the establishment did not receive any amount, the purchase is cancelled and there is no charge.

In this documentation, you will find the necessary information to cancel a purchase in a store.

Before canceling a purchase, the following factors must be considered:

• Expiration date: an order expires after 30 days without confirmation and the cancellation is automatic. The final status of this transaction will appear as cancelled or expired. This information will be displayed in the response of the Get order API call, in the fields status and status_detail.

• Payment status: cancellations can only be made if the payment status is action_required or created. Theis status is displayed in the response of the Cancellation API call in the fields status and status_detail.

If these requisites are met, and you wish to cancel an order, access our API Reference.